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Here's an interesting infographic: 9 Simple Conversation Hacks: How to Turn Any Interaction in Your Favor , sent to me by Sarah Johnson. Thank you, Sarah. It's sure to spark some interesting class discussion on the uses of communication skills or with the section on conversation or persuasion.

Here is an interesting case that would work well in any communication class dealing with ethics.  In Sunday's New York Times ,  Chuck Klosterman, the Ethicist, was asked if it was ethical for a beer company to bottle the exact same beer but package it in two different type bottles with different labels, one “regular” and one “premium.” The answer from the ethicist was that this was not unethical since the brewer didn’t say these beers were different; it was left it up to the customer to make the inference.  “It only becomes unethical,” says Klosterman, “if the brewer claimed the premium beverage was literally different.” This is nonsense, IMHO. The brewer did say, claim, communicate that the beers were different by the different bottles and the different labels. The label “premium” means that the product is different from one that is not labeled “premium.”  To limit communication to words seems a bit naïve and leaves us with a conclusion that is intuitively incorrec...

Here's a wonderful  Infographic  on communication sent to me by Michael Yunat, coordinator/GetVolP. It should make a good discussion starter in interpersonal or fundamentals of communication courses.

Here is a New York Times  article on deception detection at airports or, rather, the lack of it. And after a $1 billion plus investment! There is also a great interactive link within the article that will prove interesting in a class discussion.

Here is a report on a study which provides some interesting evidence that although we are only able to detect lying at about 50 percent accuracy (consciously), we may do better relying on our unconscious mind. Briefly, the researchers found that subjects took longer to attach "truthful" labels such as truthful , honest , and valid to visuals of people (shown at speeds below the level of consciousness) who were identified as liars. They also took longer to attach "lie" labels such as dishonest, deceitful, and invalid to visuals of those identified as truth tellers. Conversely, truth labels were more quickly attached to truth-tellers and deception labels were more quickly attached to liars.

In the current issue of Wired (May 2014) there’s a brief article on Menssana Research and their efforts to detect sickness from breath samples. According to their website, they do NOT provide diagnostic tests for disease but instead a breath test to tell you if you don’t need to get more tests. So, for example, in the case of a lung cancer test, if the breath test is negative, the person need not go for additional tests. If the test is positive, then additional testing (such as a chest CT) is needed.  We do something similar when we make judgments about someone having, say, an upset stomach from their bad breath. So, in The Nonverbal Communication Book the four functions of smell that I identify--to attract others, to aid taste, to aid memory, and to create an image—need to be increased to add: to detect illness and well-being.

Here is a study from the Journal of Personality and Social Psychology that shows that partial confessions/apologies may actually increase the guilt a person experiences. The reason, it seems, is that guilt is created by the lying implicit in the partial confession and this is added to the guilt felt over the original transgression. It's unlikely that this will apply in all such situations and a full confession--depending on the situation--may actually increase the interpersonal problems. We see this on Maury and Jerry Springer and similar shows where a guest confesses to, say, a one-time affair but the lie detector reveals multiple affairs. The confessor may indeed experience added guilt for lying but this is likely to be minor compared to the interpersonal problems the couple now confronts. So, while partial confessions may create added guilt, this does not mean that we should advise total confession in all situations. This "added guilt" is just one additional factor th...